Privacy Policy

Last updated: September 2026

1. Who we are

This website is operated by NEUROSTACK AI LTD, a private limited company registered in England and Wales.

Company number: 16842566

Registered office:
5 Treviglio Close
Romsey
Hampshire
United Kingdom
SO51 7AF

NEUROSTACK AI LTD is the controller of personal information collected through this website.

For privacy enquiries, please contact us using the contact details provided on our website.

2. Information we collect

We may collect personal information when you contact NeuroStack or use this website, including:

your name;
email address;
telephone number, if provided;
organisation or company name;
information you provide in an enquiry or message; and
technical information relating to use of our website, such as IP address, browser and device information and website usage information.

Please do not submit confidential, sensitive or security-critical information through our general website contact forms.

3. How we use your information

We may use personal information to:

respond to enquiries;
discuss or provide information about NeuroStack, Nexus and our services;
arrange demonstrations or business discussions;
manage relationships with prospective and existing customers;
operate, maintain and secure our website;
understand how our website is used and improve it; and
comply with legal and regulatory obligations.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process information because:

it is necessary to take steps at your request before entering into a contract or to perform a contract;
we have a legitimate interest in responding to enquiries, operating our business, improving our services and protecting our systems;
we need to comply with a legal obligation; or
you have provided consent, where consent is required.

5. Website analytics

Our website is hosted using IONOS MyWebsite Now.

IONOS provides SiteAnalytics, which may process technical information relating to website visits for statistical analysis and technical optimisation.

According to IONOS, MyWebsite Now itself does not use cookies.

Our website may use third-party services to provide certain features, including website translation and embedded map content. These services may process technical information or information about your interaction with the website.

Where required, these services are not loaded until you provide consent through the website’s privacy settings. You can decline or manage your consent choices using those settings.

If we introduce additional analytics, advertising, embedded media or other third-party technologies, we will update this Privacy Policy and any relevant cookie or consent information as appropriate.

6. Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website or business, including website hosting, email and IT service providers.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

7. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries may normally be retained for up to 24 months after the last meaningful contact, unless there is a continuing business relationship or another legitimate reason to retain the information.

Where information forms part of a customer, contractual, financial or legal record, it may be retained for a longer period where required by law.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete personal information;
ask us to restrict the way we use your information;
object to certain processing;
request transfer of your information in certain circumstances; and
withdraw consent where processing is based on consent.

The exact rights available depend on the circumstances and the lawful basis for processing.

The ICO confirms that privacy notices should explain these rights and how individuals can exercise them.

10. Complaints

If you have concerns about how NeuroStack uses your personal information, please contact us first so that we can investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

11. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will always be published on this page.